Shipping & Handling Policies

  1. All orders are shipped to the address listed on your invoice at the time of checkout. If you do not have the correct address when checking out and it is shipped to the wrong address we are not responsible for the package or for replacing your order.
  2. All items are custom made at the time of order so please allow processing time (2-5 days) before shipping. Please note the shipping date on your invoice.
  3. If you have a rush request please contact us AHEAD OF TIME and we will work with you to accommodate your needs. Orders will be shipped USPS first class or priority mail with tracking within the United States and USPS first class International without tracking to the rest of the world. If you would like insurance placed on your package, please contact us prior to checkout and we can add a listing for that coverage.
  4. International customers are responsible for any and all additional duties, taxes or fees imposed by Customs in your country. We can not be held responsible for any delays caused by Customs. This does not happen often but we would like to make you aware of the possibility.
  5. Shipping costs include both postage, tracking, packaging and handling.
  6. ALL KAS Products are shipped from Portugal. Please allow 2-4 weeks for delivery.
 

Returns & Exchanges Policies

  1. If you find an error in your order we will fix it and send you the correct product once we receive the original unused item from you.
  2. If you select the wrong item from the drop down box when ordering we will exchange the item for the item that you really wanted once we receive the unused item back . If additional charges apply then YOU must pay for those additional charges before we will ship the new item to you.
  3. You must contact us WITHIN 5 DAYS of receiving your order to ask for an exchange or return. When we receive the item (which must still be in new condition), we can send out requested item or process the refund.
  4. If you ordered the wrong size for your dog you can exchange it for a different size. YOU will need to pay for the additional shipping cost with no refund of postage for your new item. Please email us to discuss the size that you need.
  5. Any and all custom order leashes that are not normally made by us are not returnable. (i.e. We will not be able to sell a 30 foot leash to anyone that a handle at 5 feet, 15 feet, and 30 feet.) We will do everything we can to make sure it is what you are looking for prior to shipping.

    FEEDBACK POLICY:
    We strive for 100% satisfaction of your product. If for whatever reason you are unhappy with your transaction, we would appreciate you contacting us prior to leaving feedback. We can't resolve an issue we are unaware of.

 

Additional Policies

  1. We construct each leash and collar using the best and strongest components so that we can provide our customers with a product of the highest quality.
  2. Each customer is responsible for determining the appropriateness of the products ordered for their individual pet. The consumer accepts all responsibility by purchase and use of this product. Mid Atlantic K9 and its owners cannot be held responsible for any injury or damage that may result from the use of our products. Please use good judgement and common sense in determining appropriate use for any pet product that you purchase. As with all pet products on the market, they should be inspected regularly. Should any incorrect measurements be provided, no alterations will be made. Please measure your pup accurately and contact us if you have any questions regarding measurements.
  3. When you order, you may or may not receive the exact item pictured as we make each leash and collar per order. If you have a specific request, please contact us via convo.

    All items are made in a smoke free pet friendly workshop.